Privacy Policy
This policy sets forth the procedures and practices employed by Louisa Chan Creative (ABN 88239694027) regarding the collection, storage, use, and disclosure of personal information.
What information do we collect and how do we collect it?
The personal information we collect is typically limited to the following:
- Business information
- Credit card or direct debit details
- Date of birth
- Job information
- Name and contact details
- Any communications we have had
However, we may also collect additional information, including sensitive information with your consent, such as details about professional or trade associations, financial information, and data on your website usage through third-party tools.
We primarily collect information when you provide it to us directly, such as through website sign-up forms, phone or email interactions, comments or feedback submission, or social media engagement. Additionally, we may utilise cookies on our website to enhance security, improve efficiency, and personalise your experience. These cookies may collect information about your actions and page visits. We may also obtain personal information from third parties, like Google Analytics or Facebook Pixel, who utilise cookies, web beacons, and similar technologies to gather information about you on our website and other online platforms.
Why do we collect your personal information?
We collect your personal information for the following purposes:
- To communicate with you regarding your inquiries
- To verify your identity for security purposes
- To send you news and updates if you have subscribed
- To conduct our business operations and enable your use of our products and services
- To comply with legal obligations, such as record-keeping requirements
Furthermore, we gather personal information to analyse and enhance our business operations and improve your overall experience. This information is utilised in statistical analyses of website traffic, as well as to customise content and advertising for a more tailored approach.
When do we disclose personal information and how can you access it?
We handle your personal information with care and implement reasonable precautions to protect it against loss, unauthorised access, disclosure, misuse, or modification. It is securely stored and only accessible to authorised personnel. We retain information in accordance with legal record-keeping obligations and dispose of it appropriately.
Generally, we will not disclose your personal information unless one of the following conditions applies:
- You provide consent for the disclosure
- Disclosure is required or authorised by law
- Disclosure is reasonably necessary for the purposes for which we collected the information
In certain cases where there is a serious risk to life, health, or safety, we may disclose personal information if we believe it to be necessary. For instance, if there is evidence of potential harm to yourself or others, we may be legally obligated to report this information to the appropriate authorities. Court orders may also mandate the release of specific information contained in records.
However, we may disclose personal information when necessary to obtain third-party services, such as analytics, data storage, payment service providers, or marketing and advertising services. We strive to ensure that our third-party service providers also adhere to the Australian Privacy Principles. Please note that some third parties may collect, store, and process personal information outside of Australia.
If you wish to access, correct, or delete your personal information, please contact us at louisachancreative@gmail.com. We will assist you in accordance with the law, unless there are legal grounds to withhold the information. If you believe that we have violated any privacy laws, please email us at the same address or lodge a complaint with the Office of the Australian Information Commissioner. You can make a complaint with the Office of the Australian Information Commissioner phone on 1300 363 992, online at http://www.oaic.gov.au/privacy/making-a- privacy-complaint or post to: Office of the Australian Information Commissioner, GPO Box 5218, Sydney, NSW 2001.
Additional provisions for European citizens:
If you reside in the European Economic Area (EEA), you have specific rights and protections under the General Data Protection Regulation (GDPR). As a controller under the GDPR, we collect, use, and store personal information to provide our website services and information about them.
We rely on the following lawful means for processing your personal information:
- Your explicit consent, given for a specific purpose
- Compliance with legal requirements or emergency situations
As an EEA resident, you have various rights, including the right to be informed, the right of access, the right to rectification, the right to object, the right to restriction of processing, the right to erasure or to be forgotten, the right to data portability, and the right not to be subject to automated processing. If you would like to exercise these rights, such as accessing your personal information or requesting corrections or deletions, please contact us at louisachancreative@gmail.com. You can also withdraw your consent or opt out of email communications by using the provided unsubscribe option. Please note that withdrawing consent may impact your access to our services. In certain situations, we may continue processing your information even after consent withdrawal if there is a legal basis or legitimate interest.
Security is of utmost importance to us. We treat all personal information stored on our website platform as confidential and restrict access to authorised personnel only. We employ appropriate technical, security, and organisational measures to safeguard personal information against unauthorised processing, accidental loss, destruction, damage, theft, or disclosure.